12 Month Warranty Terms and Conditions
All our products are covered by a warranty. Most items include a standard 12-month warranty. Please refer to the specific product listing for detailed warranty information.
Once your claim has been assessed and approved by our customer service team, you will be contacted with the next steps regarding a return, refund, or replacement. Please do not return any item without prior approval from us.
A refund or replacement will not be issued if the product has been misused, mishandled, or improperly installed. Customers are responsible for following all instructions and guidelines provided by the manufacturer.
If the item is damaged during transit, please notify us on the day of delivery or the following business day. This allows us to lodge a timely claim with the courier under the shipping insurance policy. While reporting within this timeframe helps with courier insurance claims.
To initiate the warranty process, a detailed description of the issue is required, along with supporting images or a short video clip, if applicable.