Returns
Our team always strives for the best. Any issue encountered, you are welcome to contact our customer service team through this form. Our customer support care will be in touch with you as soon as possible in order to help you with your concern.
Change of Mind Return Policy
To ensure complete peace of mind, we offer a 14-Day Change of Mind Policy. A 15% restocking fee applies, and customers may return any unopened and unused item, in its original packaging, within 14 days of receiving the product.
Please note the following conditions:
- The Change of Mind Policy does not apply to bonus or discounted items.
- Returned products must be in resalable condition.
- Products must be unused and in good condition.
- Items that are new but missing their original packaging will not be accepted for return or exchange.
- Items with visible signs of wear, damage, or water exposure will not be accepted.
- For change-of-mind returns, the original shipping fee will be deducted from the refund amount, and return shipping costs are the responsibility of the customer.
- Items must be securely packaged to prevent damage during transit. If the product is damaged during return shipping, the customer may be required to file a claim with the courier.
- Customers must arrange the return via courier, as our warehouse is not open to the public. This policy ensures a safe, secure, and efficient process for both customers and staff.
- Returned items must be unopened, unused, undamaged, and in 100% re-sellable condition upon arrival at our facility.
- Do not write on or affix labels directly to the product or its original packaging. Shipping labels must only be placed on the outer shipping carton or satchel.
- Certain items may not be eligible for return under this policy. For further information, please contact our customer service team.
Damaged Return Policy
If you received the package/item damaged, it should be reported within 24 hours. We make sure that we package our products securely to avoid damaged deliveries.
Please send a photo/video showing the damage in order to review by our team and will respond with further steps/instructions. Damaged items/packages will be collected by the courier company and will be assessed. You will be entitled to a refund or replacement.
Faulty Return Policy
If you encounter some issues with the product like not working properly, etc., please do contact our customer service team for immediate assistance. Providing a photo/video showing the fault should be included in order to resolve the issue. It will be assessed by the team and further instructions will be given.
For minor issues – Our team can offer some instructions to fix the issue, or we can send spare parts.
For major issues – Our team will collect the item for repair however if in case that it cannot be repaired, our team will offer a replacement for it.
However, if you would like to return the faulty item for refund, please do contact us first for further instructions on how to return the product.
Product not as described
We guarantee you that all items we offer are fitted for their general or specific purposes included in the listing information. If the criteria cannot be met, you are entitled to report it to our customer support team, and it can be replaced or refunded. However, please make sure that it will be within 14 days after the products arrive at your delivery address.
A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.