SHIPPING AND ORDER TRACKING

SHIPPING GUIDE

We always aim to get orders out within 24 hours after payment is received. We believe that our product will meet your expectations and so our service should be.
We offer Free Shipping for most of our products and 24-hour dispatch through our excellent courier partners.

Note:

• If your order will be delivered to a business address, please include the business name on the address to be provided. 

• Please make sure your registered address and contact number are correct and current (No Post Office Boxes, GPO Box, Mail Bags), as we take no responsibility for items sent to old addresses.

• Please make sure there is someone to receive the package on the expected date of delivery.

SHIPPING TIME FRAME

Shipment will take 2-3 business days if the given address is within Victoria, 3-5 business days if within NSW and SA, 7-10 business days if within WA and NT.

*excludes Saturdays, Sundays and Holidays

The ETA will be given by the courier for reference. But for some instances, delivery might take longer than expected due to various reasons. If the package is not within the time frame given, please track your order or contact us.

To track your order, you can log in to your SOGA account or visit the courier’s website and enter the tracking number:

Australia Post

• https://auspost.com.au/parcels-mail/track.html#/track
  
  

Fastway

• https://www.fastway.com.au/
  
  

Toll

• http://www.tollgroup.com/myparcel
  
  

TNT Express

• https://www.tntexpress.com.au/interaction/trackntrace.aspx
  
  

Courier Please

• https://www.couriersplease.com.au/tools-track

Additional information:

Cancellations before/after dispatch

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

For parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Please send us photos to process the refund/replacement faster. 

For parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

For customer service inquiries or any assistance needed, please email us at support@sogainternational.com